PURSUIT JOB DESCRIPTION
GENERAL MANAGER – FLYOVER LAS VEGAS
WHO WE ARE
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through
unforgettable and inspiring experiences and strives to become the world’s leading provider of
experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business
units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the
New York Stock Exchange under the symbol VVI.
We deliver rich travel experiences to the global market in iconic destinations through its unique hotels
and lodges, recreational attractions, ground transportation services, retail, food and beverage,
sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with
operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and
Denali National Parks in the United States in addition to FlyOver Attractions in B.C., Iceland in Reykjavik,
and coming soon – two new FlyOver attractions in Las Vegas and Toronto. The company is executing an
aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy
perennial visitor demand.
We are strengthening and improving our culture, our attractions and our operations to deliver these
unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for
the expansion of the business, accelerate profitable revenue growth through strategic capital
deployment, drive strong organic growth of our existing businesses, and acquire unique and
complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding
culture for our team members.
FLYOVER LAS VEGAS
The dream of flight is as old as time itself. Buried deep in the soul is the desire to travel across
the country from coast to coast. This quest has captivated the earliest explorers as well as our
modern- day heroes. The appeal of FlyOver Attractions makes the imagined real. Since opening
the first FlyOver Attraction in Canada in June 2013, we have brought smiles to over four million
riders of all ages, from over 115 nations worldwide.
FlyOver Attractions utilizes state-of-the-art technology to give you the feeling of flight. You will
hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you
away on an exhilarating journey acrosssome of the world’s most iconic landscapes.. Special effects,
including wind, mist and scents, combine with the ride’s motion to create an unforgettable
Position: General Manager, FlyOver Las Vegas
Department: Pursuit, FlyOver Attractions
Location: Las Vegas, Nevada USA
Reports To: Director of Operations, FlyOver Attractions
Status: Full-Time, Year-Round, Exempt
# Direct Reports: 5-10 + up to 100 indirect
The General Manager, FlyOver Las Vegas (“GM FOLV” or “FOLV”) will serve as a key member of an extremely
collaborative, geographically diverse, entrepreneurial leadership team. Reporting to the Director of Operations,
FlyOver Attractions, the GM FOLV will function as the company’s business leader for FOLV in Las Vegas, providing
leadership and direction on the development, management and execution of a strong service culture that truly
differentiates FOLV from our competitors.
The GM FOLV will join the Pursuit Leadership Team as a key architect of the attraction’s future growth, working in
tight collaboration with the Director of Operations, FlyOver Attractions, VP, FlyOver Attractions, the management
and supervisor’s at FOLV, and the leaders in each of Pursuit’s support functions to our businesses (sales,
marketing, finance, rev max, technology, and people & culture.) Additionally, the GM FOLV will provide leadership
and direction to our team in Las Vegas and set the pace for memorable guest hospitality and the delivery of a
meaningful employee culture.
Together with the support of the functional leaders across Pursuit the GM FOLV will lead all business planning
activities for FOLV in Las Vegas, including recruitment, training and onboarding, the creation of a strong culture,
reporting, analysis of our business requirements, planning, budgeting, ongoing weekly management of FOLV’s
performance, up to the week reporting of results and evolving business trends in a fast-paced and growing travel
and recreation enterprise.
The GM FOLV will assure that the Director of Operations, FlyOver Attractions, other key leaders and stakeholders
are provided with accurate and timely information to provide for accountability to our shared goals and facilitate
effective decision-making across the enterprise both operationally and strategically.
The GM FOLV’s overall mandate is to provide leadership and direction to the teams within FOLV in Las Vegas, but
may be invited to provide general input as growth strategies are developed for the overall FlyOver brand. The GM
FOLV may also participate on teams evaluating existing and potential new business opportunities related to FOLV
in Las Vegas.
The GM FOLV will participate broadly in strategic, operational, and financial discussions with the Pursuit Senior
Leadership Team, FlyOver Attractions leaders and other GM’s in the field.
/ Establish strong, partner-like relationships with Pursuit’s senior leadership team, based on deep cultural
acumen and knowledge of the company’s talent, operating business, strategy, plans and performance.
Anticipate key issues and informational needs and be prepared to discuss ongoing performance and key
projects that will enhance shareholder value while making FOLV better.
/ Become deeply ingrained in the operations of FOLV with focus on the constant improvement of the FOLV
experience. Assist other members of senior management across Pursuit evaluating opportunities to grow
the business, performance culture and creating strategic value.
/ Assess ongoing FOLV organizational model and staffing plans to determine an optimal structure.
Continually review available talent in the Las Vegas area, working closely with the Pursuit VP People &
Culture to hire the right skills for the current and future business. Provide leadership and coaching that
fosters an environment of problem solving, accuracy and speed, alignment around our vision, mission and
values; improved business practices and the attraction and retention of great talent.
/ Manage and deliver a disciplined and systematic reporting and planning process for FOLV in Las Vegas.
Utilize the existing Fly Over integrated framework that uses metrics that measure, assess and benchmark
performance and analyze operating trends against clearly defined targets used in the budgeting and
annual planning process. Establish proactive internal monitoring systems that create accountability,
identify risks and opportunities and develop contingency plans. Speed up reporting to provide accurate
and timely information to the field that heightens their ability to both anticipate and react within a
seasonal business cycle.
/ Develop long-term relationships and credibility with key internal and external constituencies important to
the Director of Operaions/VP, FlyOver Attractions, Pursuit and local strategic business partners in travel &
tourism in Las Vegas and surrounding Canada areas.
/ Ensure the integrity of all Pursuit and FOLV business initiatives including the Always Honest program,
effective controls, compliant processes, compensation plans, and any team incentives.
IDEAL SKILLS AND EXPERIENCE
/ A minimum of 5 years of senior level management experience in the tourism industry, preferably
including time worked in a resort, travel, theater, attraction, or recreation company.
/ Required to be fluent reading, speaking and writing in the English language. Ability to speak other
languages would be considered an asset.
/ Experience in the creation and delivery of a strong and inclusive internal hospitality culture.
/ Experience building relationships and working on teams across all levels of an organization and the Las
Vegas tour and travel industry.
/ Experience leading and managing teams of staff at various levels, with an ability to attract qualified talent
and develop people for future growth.
/ Experience in the use of information technology as it applies to sales, marketing, and ticketing delivery,
including knowledge of distribution channels in the tour and travel business.
/ Willingness and ability to live in or relocate to Las Vegas, NV, including eligibility to work legally in the
U.S., and ability to travel both domestically and internationally; Must hold a valid driver’s license and
CRITICAL COMPETENCIES FOR SUCCESS
/ Demonstrated experience in attractions or hospitality management driving operational results, people
development and budget management.
/ Strong commitment to working as a team with an ability to foster strong working relationships, gain
agreement on timelines and data requirements and manage both external and internal stakeholder
/ Ability to work efficiently with a geographically diverse team, serving our global business in a broad range
of time zones.
/ Resourceful, adaptable, resilient, and having a strong sense of self-awareness.
/ Ability to organize and prioritize multiple tasks in a fast-paced environment.
/ Strong leadership skills, including the ability to consider multiple audiences, bring teams along the change
curve, and articulate rationale for change throughout the organization.
/ Reputation as an unwavering role model.
/ Excellent written and verbal communication skills.
/ Excellent hospitality mindset and guest service skills, including dedicated service to “internal customers.”
/ Strong sense of urgency.
/ A natural drive and curiosity about the business and what “could be…”
This list describes at a high level what a General Manager at FlyOver Las Vegas does, but no job description
can anticipate every single responsibility, task, issue or project that could come up. Pursuit and FlyOver Las
Vegas reserve the right to adjust, reduce, add or change job responsibilities as needed for the success of the
To handle this job successfully, any person hired has to be able to perform each task well. FlyOver
Attractions and Pursuit will make any reasonable accommodation possible to help a person with disabilities
to perform their job.
Pursuit is an equal opportunity employer.
Pursuit Job ALERT
PURSUIT JOB DESCRIPTION